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Restrictions on editing/deleting tasks - configuration options

Restrictions on editing/deleting tasks - configuration options

This guide has been reviewed against our global client base and classed as relevant to all regions

Available from version 12.132

Configurable options for Enterprise customers
To request one/both of these options to be enabled on your system, click here to contact Reapit Support

Two configuration options are available for tasks

When enabled, a user is restricted from:

1. Editing or deleting tasks

  • Once a task is sent, then no detail can be changed, the task becomes read-only and cannot be deleted

  • When this configuration is not in use, tasks can be set-up to be edited/deleted by all users or just by the original author of the task only - you may also only be able to view tasks for your office

2. Editing or deleting follow up notes on completed tasks

  • When a task is marked as completed, the follow-up notes will become read-only

1. When editing/deleting tasks is restricted

  • The task cannot be deleted from the tasks and messages screen

  • When opening a task, the task detail can be viewed but not edited

  • The only options are available are to Print the task or Mark as Completed

    Task - restricted access.png

When a task has no restrictions:

  • A delete button is available (top right)

  • The task detail can be edited including task type, body text, date to activate and associated records

    Task - blank.png

2. When editing/deleting follow up notes on completed tasks is restricted

When opening a task that has been marked as completed:

  • The top of the screen displays the date the task was completed and who by, along with any follow up notes that have been added

  • Clicking this detail will display the Complete task screen in read-only format

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