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This guide has been reviewed against our global client base and classed as relevant to all regions

This article provides advice on how to add or edit mailings & events options on AgencyCloud using the Setup Mailings & Events screen

This guide covers:

From AgencyCloud 12.145+, a key contact can request access to the Setup Mailings & Events screen by contacting Reapit Support, click here to request this

Before making changes to AgencyCloud configuration, the guidance provided on this page should be read thoroughly - any changes made to configuration that impact the operation of AgencyCloud may incur a charge to rectify

Accessing Setup Mailings & Events screen

From main menu:

  • Click user name/office top left of main menu

  • Select Configuration and click Setup Mailings/Events

  • The Setup Mailings & Events screen will be displayed

Mailings

Contacts can be subscribed to mailings, either individually or in bulk - once subscribed, letters/e-mails can be created or the list can be exported to Microsoft Excel, click here for more information:
Storing contact categories, mailings & employment information and subscribing a contact to a list

 Example mailings list

From the Setup Mailings/Event screen:

  • Ensure Mailings option is selected (top left)

To add new mailings:

  • Click the Add button
    This action clears the right side of the screen, ready to add a new mailing

To edit an existing mailing:

  • Select the mailing on the left

  • Make changes on the right

  • Click Save

The following settings are available:

Code

Enter a unique code for this mailing, see examples above. (This can not be changed once saved)

Name

Enter the name of the mailing

Type

Select the category the mailing needs to go in

Recurring

Ignore - setting no longer in use

Weekly on, Monthly,
Annually, Other

Ignore - setting no longer in use

Default letter

Ignore - setting no longer in use

Office

If the mailing is exclusive to one/more offices, select office name(s) here - if not, leave blank

Categories

Ignore - setting no longer in use

Events

Contacts can be subscribed to events, either individually or in bulk - once subscribed, letters/e-mails can be created or the list can be exported to Microsoft Excel, click here for more information:
Storing contact categories, mailings & employment information and subscribing a contact to a list

 Example events list

From the Setup Mailings/Event screen:

  • Ensure Events option is selected (top left)

To add new mailings:

  • Click the Add button
    This action clears the right side of the screen, ready to add a new mailing

  • To edit an existing mailing:

    • Select the mailing on the left

    • Make changes on the right

    • Click Save

The following settings are available:

Code

Enter a unique code for this event, see examples above. (This can not be changed once saved)

Name

Enter the name of the event

Type

Select the category the event needs to go in

Recurring

Ignore - setting no longer in use

Weekly on, Monthly,
Annually, Other

Ignore - setting no longer in use

Default letter

Ignore - setting no longer in use

Office

If the event is exclusive to one/more offices, select office name(s) here - if not, leave blank

Categories

Ignore - setting no longer in use

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help


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