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This guide has been reviewed against our global client base and classed as relevant to all regions

Available from version 12.183

An enhanced dashboard to view and work with under offer (or SSTC) properties is available via the Organiser

This new dashboard has been designed to provide better efficiency for a sales progressor to access the information they require quickly and with fewer clicks

This guide covers:

Add dashboard to Organiser panel

The Under Offer Dashboard first needs to be added to the Overview / To Do panel on the Organiser

1. Add dashboard

From Organiser:

  • Hover over Overview or To Do panel header and click cog icon to access Panel Setup

    User Offer dashboard - cog icon on panel.png
  • Tick box beside Under Offer Dashboard and click tick (top right) to save Panel Setup

    User Offer dashboard - panel setup with cog.png

To find out which properties are shown in the dashboard - while in Panel Setup:

  • Hover over the Under Offer Dashboard title to view details of what is shown in a tooltip
    Hovering over this option also displays a cog which allows the configuration/criteria used for the dashboard to be changed - see steps 2 & 3

    User Offer dashboard - panel setup tooltip.png

The original Under Offer category is also still available

By default, the Under Offer option shows the same properties as the Under Offer Dashboard but via a standard property grid which doesn’t offer the same benefits for the sale progressor as the dashboard (as outlined in the next section titled: How to use the Under Offer Dashboard)

2. Change dashboard configuration

How the dashboard option is displayed and ordered can be changed

From Panel Setup:

  • Hover over Under Offer Dashboard and click cog icon to right

    User Offer dashboard - panel setup with cog.png

The Edit Category screen is displayed allowing the configuration of the dashboard to be changed:

User Offer dashboard - edit category options.png
  • Standard Sales Category: summarises which properties are currently being shown for this option
    Click Edit (top right) to change - see step 3

  • Category name: the title of the dashboard as shown in the panel - can change to suit requirements

  • Sort results by: defaults to sorting the list by Asking Price - can change to another sort order,
    such as Sales Progressor or Address

  • Do not preview results - recommended to tick/enable

    • When ticked: will display the dashboard immediately when clicking Under Offer Dashboard on the Organiser panel

    • When unticked: clicking Under Offer Dashboard displays the list of properties in a preview list on Organiser panel - then need to click Pop out into full results icon from panel header to view the Under Offer Dashboard

  • Display full results in quicklist - not applicable

3. Change dashboard content

Which properties are included in the Under Offer Dashboard can be configured

From Edit Category screen, shown above:

  • Click Edit (top right) and select Edit criteria

  • The criteria currently being used for the Under Offer Dashboard is displayed - to make changes click Pick Property Criteria

    User Offer dashboard - edit criteria screen.png
  • Make changes to the criteria being used, as required - click Show more to see more property criteria options
    For example, you may only want to see properties that are Sold STC - Unavailable and/or you may want to show just properties assigned to a particular Sales Progressor

    User Offer dashboard - edit criteria screen - expanded.png
  • Click Done then click Save on the previous Edit Category screen

You are now ready to use the Under Offer Dashboard on the Organiser - see next section

How to use the Under Offer Dashboard

1. Access dashboard

From Organiser panel:

  • Right-click Under Offer Dashboard and click Full results

    User Offer dashboard - right-click full results option.png

To view the dashboard immediately with a single (left) click, see previous section for details on the configuration setting titled: Do not preview results
When this option is ticked, then the dashboard will appear with a single left click

2. Dashboard content

The Under Offer dashboard contains information applicable to sales progression for properties shown in 18 default columns (explained below)

Double-clicking an entry in the dashboard displays the Sales Progress screen for the selected property (usually accessed via the Sales Progress link on the property offers screen)

The following information can be seen for each property shown on the dashboard:

  • Sales Progressor: Sales Progressor name, taken from the property Relationships panel

  • Status: current status of the property

  • Review Date: taken from Review Date field on property offers screen

  • Property: property address

  • Vendor: primary vendor name, as entered on property vendor screen

  • Vendor Solicitor: solicitor company name, as set on property offers screen

  • Purchaser: primary purchaser name, as entered on applicant screen

  • Purchaser Solicitor: solicitor company name, as set on property offers screen

  • Valuer: taken from property Financial screen, Market Appraisal By field

  • Offer Negotiator: taken from Negotiator field on property offers screen

  • Sale Amount: taken from Amount field on property offers screen

  • Agent Fee: fixed fee taken from property Commission field
    Or, when Commission is set to be a percentage, fee calculated using percentage rate set on property Commission field and the offer Amount on the property offers screen

  • Accepted Offer Date: taken from Date field bottom left of property offers screen

  • Exchange Due: taken from Exchange Due field on property offers screen
    This can also be set on the Memorandum of Sale screen

  • Completion Expected: taken from Completion Expected field on Memorandum of Sale screen

  • Milestone Status: indication of how many milestones have been completed so far, calculated as a percentage - applicable when using custom/advanced milestone status options, as outlined here:
    Advanced custom sales progress milestones - configuration option

  • Invoiced Amount: total amount invoiced to date

  • Paid Amount: total amount paid to date

Under Offer dashboard content 1.pngUnder Offer dashboard content 2.png

The dashboard has been split into two screenshots above so all columns can be seen

3. Add sales progress note & contact relevant parties

Right-click over a property in the dashboard for options to:

Add Sales Progress note

  • Right-click over any area of any property for the option to Add note

    Under Offer dashboard - add note menu option.png
  • Enter note and click Accept
    Note is added to Sales Progress screen Activity Feed panel

    Under Offer dashboard - add note.png

Email/call/SMS contact (where applicable)

  • Right-click over Vendor, Vendor Solicitor, Purchaser or Purchaser Solicitor

  • Options to Send e-mail, Dial Number or Send SMS message (text) are offered where applicable
    To email: an email address needs to be stored on the contact/company record
    To dial or send a text/SMS: relevant integration/configuration needs to be in place to dial or use SMS functionality - or, where SMS configuration is in place, a relevant number needs to be stored on the contact/company record

    Under Offer dashboard - right-click and call.png

4. Using the dashboard grid, applying filters & saving

Grid columns can be moved for the duration of the screen being open but changes to the dashboard layout cannot be saved
When closing and re-opening, the dashboard layout will return to its default layout

Some grid functions are available, including:

  • Click column heading to sort by that column

  • Right-click over column headings for options to change currency shown or column sizing

  • Click to the right of the column heading for filter options via the filter icon (shown below)

    • Depending on the column clicked, options to filter using text or dates is offered
      Or, as shown for Offer Negotiator below, options to group/filter by user may be offered

      Under Offer dashboard - group or filter options.png

Save a dashboard filter

Once applied, a dashboard filter can be saved
For example, to display just the properties you are working with, you could filter by Sales Progressor and save this filter, or you may want to just view offers with a review date period

After applying a filter to the dashboard:

  • In this example, the dashboard has been filtered by Review Date

    Under Offer dashboard - filtered by review date.png
  • Right-click over column headings and select Save current filters

    Under Offer dashboard - save current filters.png
  • When the dashboard is closed and re-opened, a prompt will be displayed

    Under Offer dashboard - apply filters prompt.png
  • To keep the saved filters, click Yes
    The dashboard is displayed with the filters applied

    Under Offer dashboard - saved filters applied.png

To remove the applied filters, either click No to the prompt - or, once applied - click red cross icon at the bottom left of the screen or right-click column headings again and select Clear filters

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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