Please note that this feature, while released in Reapit Agency Cloud version 12.106, is not widely available for use across the Reapit UK client base - it was initially designed for Australia (as a custom DLL) and, from 12.106 was implemented for LSL use only
The restriction is due to the client needing access to configure/set-up the feature via security settings - currently there isn't a way of allowing this without opening access to all other security and configuration settings
Do not offer the availability of this to clients unless you have taken advice on this from a department head
Where configured, rule-based tenant arrears notifications can be set up which allow pre-set plans to run depending on the current length of arrears.
Plan configuration includes:
- sending a notification to the landlord or tenant
- notification can take the form of a text, an email or a letter
- preset templates are used and can differ for each notification set up
- plans can be set up differently for each office
- plans can exclude finished tenancies
Contact Reapit Support to enable.
Using rule-based arrears notifications From the main menu:
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