Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 5 Next »

This article contains the frequently asked questions for customers migrating to Reapit Connect.


 1. I have the ability to change configuration files – how can I do that with the new login screen?

From the login screen, press CTRL + SHIFT + F9 - this will give the option to revert to the old screen where changing of configuration files is supported

 2. I manage adding users to Reapit Agency Cloud – how does this change impact me?

The process of adding users onto Agency Cloud will not change. The exception being that when users are added with a valid email address, they will be provided with a welcome email containing a temporary password. When logging in using the temporary password, they will be advised to update the password to a more memorable one.


 3. How long is the single use password valid for?

The single use password, provided as part of the forgotten password process, is valid for 24 hours.


 4. Why can’t I set a password on new user accounts?

User passwords are now handled via a self-managed authentication service. Once a user is registered, they will be sent a temporary password to their registered email address.


 5. I've forgotten my password - how do I reset it?

From the main login screen, click Forgot your password? to reset your password.



  • No labels