This guide has been reviewed against our global client base and classed as relevant to the UK only
This guide contains a series of checks to follow if you find that your company website or portals you upload to are:
- missing properties
and/or - property details aren't feeding across correctly
Changes to how a property is presented on a portal and the sending of additional status options need to be requested via your Reapit key contact - if you are a key contact, click here to complete the Set-up / Amend Portal Feeds form to progress this
Is your property missing from a property portal? (e.g. Rightmove, Zoopla etc)
1. Access property marketing screen From the property record in AgencyCloud Click Marketing |  |
2. Use Internet Check function The Internet Check function performs an examination of the current property record in order to identify any issue(s) Click Internet Check |
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3. Issue(s) identified A pop-up box will be displayed and the potential upload problems for this property will be listed Work through the potential problems listed Run the Internet Check again to ensure the issues are cleared Your property should now upload to the relevant property portals or your company website - bear in mind feed times as this may not be immediate |  |
If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below
1. Update the portal From the property Marketing screen: In the Internet panel, click Update portals Select the portal to send to |
You may see different wording here, such as Update Rightmove or Update Website - these options will still update your property record |
2a. Confirmation message: sending successful If this message is displayed, the property has now been sent to the portal It can take 15-30 minutes for the portal to process the submission |
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2b. Confirmation message: no update required If you get this error, AgencyCloud does not think anything needs to be sent to the portal If you don't believe this is the case, make a simple change e.g. remove a comma on a description field and save the property Repeat step 1 to update the portal again |  |
Are the property details on the portal/your website not the same as AgencyCloud?
Feeds to the main property portals (i.e. Rightmove, Zoopla and On The Market) are fed by a Real Time Data Feed, changes need to be submitted by the agent
For Rightmove, Zoopla and OTM
Ensure that changes have been submitted
1. Update the portal From the property Marketing screen: Click Update portals
|  You may see different wording here, such as Update Rightmove or Update Website - these options will still update your property record |
2a. Confirmation message: sending successful If you see this message the property has been sent to the portal with updated details |  |
2b. Confirmation message: no update required If you see this message then your Reapit software sees that the property is with the portal and no changes are required If you don't believe this is the case, make a simple change e.g. remove a comma on a description field and save the property Repeat step 1 to update the portal again | |
For other portals / company website
Other portal feeds are sent on a scheduled basis 3 times a day - mid morning, mid afternoon, early evening
The Reapit Service Desk are unable to change these times
You may need to wait for next scheduled upload to take place to see latest changes
Check portal upload reports in AgencyCloud
Check the reports via AgencyCloud - from the main menu:
Click Reports then select Custom Reports
The Nightly Upload Results reports for each portal will highlight if your property was sent in the previous nightly feed for the selected portal
The Properties Online report for each portal will highlight if your property is currently online in the selected portal
If you have completed these checks and still have an issue
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