This guide has been reviewed against our global client base and classed as relevant to all regions
This page explains how to mark funds as unknown where they have previously been receipted to a tenant/landlord in error
1. Mark as unknown receipt From the ledger where the funds have been receipted, in the Transactions screen:
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2. Review the ledger The receipt will be removed from the ledger |
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3. Review unknown receipts In Import Receipts from Bank Statement, the funds will be displayed in the unknown section, ready to be receipted to the correct tenancy/landlord, or to be reversed |
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