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This guide has been reviewed against our global client base and classed as relevant to all regions

Available from version 12.186

When a tenancy is at Arranging Tenancy status, the contact records of the main tenant, additional tenants and occupiers can be opened from the tenancy screen

Prior to this update, only the main tenant and additional tenant applicant records could be opened while the tenancy was at Arranging Tenancy status

From an Arranging Tenancy:

  • An icon is displayed to the right of the Main Tenant name

    • Click to display the main tenant contact record

      Arranging tenancy - contact icon on main tenant.png

  • In the Additional Tenants / Occupiers panel, additional tenant and/or occupier names are displayed

    • Right-click additional tenant/occupier name and select Open contact
      This can be done on an occupier providing they have a contact record

      Arranging tenancy - right-click open contact option.png

Click the Main Tenant, Additional Tenant or Occupier link to display the main tenant applicant record
When the tenancy status is Current, clicking a Main Tenant or Additional Tenant link displays their tenant record and clicking an Occupier link displays the occupier contact record (when the occupier is a contact)

For more information on permitted occupiers, including how to add a contact record as a permitted occupier and also how to convert an existing permitted occupier to a contact, click here:
Add permitted occupiers to a tenancy (when main tenant is a person)

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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