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This guide has been reviewed against our global client base and classed as relevant to all regions

Available from version 12.199

This update applies when sending correspondence from the arrears screen via the print button and also via rule-based tenant arrears notifications

For more information on rule-based tenant arrears notifications, click here:
Custom/automated rule-based tenant arrears notifications - configuration option

When using the arrears screen to communicate with tenants/guarantors regarding tenant arrears, it is possible to choose who to send the correspondence to

Options are:

  • the tenant(s)

  • the guarantor(s)

  • both tenant(s) and guarantor(s)

Prior to this update, correspondence would be sent to both the tenant and guarantor with no option to select the required recipients

From the main menu:

  • Click Lettings/Rentals and select Chase Arrears

  • Click Print

    Arrears screen - print button.png

  • Select Yes or No, as required

    Arrears screen - pop up.png

  • Select who to send to and click Accept

    • Options are: Tenants, Tenants and guarantors or Guarantors

      Arrears screen - select who to send to.png

The print/export options screen will be displayed:

  • Selecting Letters or E-mail will generate a letter/email for the selected party type(s) in the previous step (e.g. just guarantors)

    Arrears screen - print-export options.png

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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