Portal data feed error emails RTDF (UK only)

Owned by Shahzahan
Last updated: Feb 01, 2022 by Fiona Wilson
2 min read

This guide has been reviewed against our global client base and classed as relevant to the UK only

When using real time data feed (RTDF) to property portals, emails from a portal outlining data feed errors may be received for various reasons

This page outlines the common errors and what needs to be done in order to prevent further emails being received

1. Issue: branch ID access to channel

An ID can feed properties across one of the sales or lettings channels - you'll receive this email if a property is set to feed across a channel it isn't associated to

Email message

We were unable remove your property as the Branch ID provided in the call does not have access to the Lettings/Sales channel

Solution

  • Speak to Rightmove to confirm your branch ID and the channel(s) you can feed across

 

2. Issue: branch ID not associated with network

Usually occurs when the wrong branch ID has been added to the AgencyCloud configuration and a property is set to feed across that ID

Email message

We were unable to remove this property record because the branch_ID specified is not associated with your network

Solution

  • Speak to Rightmove to confirm your branch ID 

 

3. Issue: unable to remove property

Email message

We were unable to remove your property record because Agent_Ref given did not correspond with any property for the branch_id or channel specified in the RemoveProperty request

Solution

  • Raise with Reapit Support in order for tracking data to be deleted