Internet Registrations setup guidelines - Small Business (Agency) customers

Owned by Fiona Wilson
Last updated: Jul 14, 2022 by Angela Chitalo-Davies
2 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

When a portal lead enquiry is sent from a website, such as Rightmove, it is held in the Internet Registrations screen - this screen allows you to view enquiry details then either add them as an applicant/property, mark them as a duplicate or reject them

When adding a new applicant/property record, details are taken from the original enquiry and automatically added to your database

A selection of reports are also available to assist in overseeing where enquiries originate and what actions have been taken.

Agency Setup Model / Process / Troubleshooting FAQs

In order to get set-up with Internet Registrations to handle portal leads on your platform, the following setup model is followed:

  • A mailbox is hosted by Reapit

  • You/your IT representative, create forwarding rules from each office's mailbox to the hosted mailbox email address 

  • Portal leads will be received from the standard portals, plus your own website (but no others)

  • Portal leads are received into the Internet Registrations screen on your Reapit platform

  1. You/your IT rep should request the Internet Registrations functionality via Reapit Support

  2. Reapit Support will then create a mailbox and provide you with the email address for it - this address will follow the standard format of <customer name>@jetportalreg.co.uk

  3. You/your IT rep, should liaise with the relevant portal feeds to provide the information required as outlined in the table in 3a below

  4. You/your IT rep, should set-up forwarding rules from your office mailbox(es) to <customer name>@jetportalreg.co.uk 

    Click here for guidance on creating forwarding rules

  5. When the table outlined/shown in 3a (below) has been returned, Reapit Support will then be able to set-up the Internet Registrations function

This table should be completed and forwarded to Reapit Support

Office Name

Email address from which leads will be forwarded

Office Name

Email address from which leads will be forwarded

Office a

officea@clientname.co.uk

Office b

officeb@clientname.co.uk

etc..

 

Q: My leads are not being imported into Reapit Agency Cloud

A: Check they are being received into your office's mailbox first
If they are, then check if the forwarding rule to the Reapit mailbox is set-up correctly

 

Q: I am not receiving emails from the portals as expected
OR Emails are being received but they are being sent to the wrong account

A: Contact the respective portal providers and request they update their rules