Logging applicant Financial Services Permission - configuration options

Owned by Fiona Wilson, created
Last updated: Dec 20, 2023
3 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

A variety of configuration options are available to log whether an applicant has given permission to be contacted by Financial Services (FS) and whether they have booked a Financial Services appointment

AgencyCloud can also be set-up to allow Financial Services reporting to be carried out for applicants

To enable any of the configuration options outlined on this page, click here to contact Reapit Support

Basic level configuration

Prompt for FS Permission on applicant save

When adding/updating an applicant and clicking save, a prompt can be displayed

From the applicant record:

  • Click Save
    The Financial Services Permission window will be displayed



  • Select the relevant option and click Accept

If Not Yet Asked is left selected, the Financial Services Permission prompt will continue to be displayed when saving, until Permission Refused or Permission Given is selected

Send FS referral email

When Permission Given is selected (from the Financial Services Permission screen):

  • An email is automatically generated - addressed to the relevant Financial Services contact in your organisation

 

Additional options

Prompt after entering applicant status

When adding/updating applicant status, the financial services permission prompt can also be displayed

From the applicant record:

  • Click Status

    Enter relevant information for the applicant

  • When closing the Applicant Status screen, the Financial Services Permission prompt is displayed
    (as shown in the Basic level configuration section above)

 

If Not Yet Asked is left selected, the prompt will continue to be displayed after accessing and closing the Applicant Status screen, until Permission Refused/Given is selected

Financial Services option on applicant screen

A Financial Services button can be displayed on the applicant screen

This allows the Financial Services Permission status to be viewed and/or changed at any time, as required 

From the applicant record:

  • Click Financial Services button (from options across top)

  • The Financial Services Permission screen is displayed
    (as shown in the Basic level configuration section above)

 

Option to log appointment booked & prompt

When this option is enabled:

  • The Financial Services Permission screen includes a tick box to log Financial Services appointment booked 
    (see a)

  • When saving an applicant with the Financial Services status of Not Yet Asked or Permission Given, a prompt is displayed to confirm whether an appointment has been made for the applicant (see b)

    • Clicking Yes will tick the Financial Services appointment booked box in the Financial Services Permission screen

a - Extra box on FS Permission screen

 

b - Extra prompt to ask if appointment booked

Reporting on applicant FS Permission & FS Appointment Booked

From the main menu:

  • Click Reports and select Power Reports

  • Change the report type to Applicants and select Sales or Lettings, as appropriate

    The highlighted fields above allow you to report on applicants according to their Financial Services position

Example report

This report will return:

  • Active applicants

  • registered at the user's Office

  • with a Buying Position of Pending Mortgage (sales applicants)

  • that have an FS Status of Permission Given 

  • but haven't got an FS appointment booked (i.e. FS Appt booked is set to false)