Changes to ID checks detailed in ID check screen

Owned by Fiona Hardy, created

Last updated: Oct 25, 2023

1 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

When viewing the ID check screen, details of changes made are displayed

This applies to systems where the ID check screen uses two panels, as shown below

In the left side panel, information on the date the check was added and who it was checked by is displayed

On the right side panel - for checks that were cancelled for example, the original check date and who the check was carried out by is displayed

A configuration option is also available to ensure that changes to ID checks are detailed in the contact journal - click here for more information:
Changes to ID check status logged in contact Activity Feed/journal - configuration option

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