Exchange & completion process

1. Update sales progress screen

From the property screen:

• Click Offers
  
  

• Select the accepted offer and click Sales progress (bottom right panel)
  
  

• In the Exchanged section, tick Vendor and Purchaser and ensure the dates are correct
  
  

• Click Accept

2. Change property status to Exchanged

From the Offers screen:

• Change the Property Status to Exchanged
  The Exchange Wizard will be displayed - see next step

  Open

  

3. Exchange Wizard

The Exchange Wizard takes you through each step needed to make the property exchanged

• In step 1, select the buyer, click Next

• In step 2, ensure the Exchange Price & Date are correct, choose the correct
  Selling Company type, click Next

• In step 3, ensure the Selling Negotiator name, Office & Company's fee are correct, click Finish

4. Buyer & Sale Details

The Offers screen will now display the Buyer & Sales Details tab with the the information entered added to the Sale Details section on the right

From the Buyer Details panel:

• Tick Use this address until completion to make sure the current address is used until the sale completes

• From the Sale Details panel, when the account has been paid, the date is entered in Account Paid

5. Enter fee splits

Internal and external fee splits can be entered

From Fee splits panel (shown above):

• Click
  
  

• Select who is to receive the split

  • Internal split: select Office
    Then select the Office & Negotiator receiving the split

  • External split: select Individual to enter a fee split with a contact
    OR click Company to enter a fee split with a company/supplier record
    
    

• Either enter the Fee due to them
  (the fee percentage will update accordingly)
  Or, enter the Fee Percentage
  (the fee will update accordingly)
  
  

• Click Accept
  Details of the fee split will be displayed

6. Change property status to Completed

From the Offers screen:

• Change the Property Status to Completed
  The Completion Wizard will be displayed - see next step

7. Completion Wizard

The Completion Wizard takes you through each step needed to make the property exchanged

• In step 1, ensure the buyer address change is correct and click Next

• In step 2, ensure the vendor address changes are correct and click Finish
  To change addresses, click the link text and enter the new address

8. Archive property

When you are ready to stop advertising the property, the property record can be archived

To archive the property:

• Beside Active, click the drop-down menu and select Archive/delete property