Use of analytics to track user activity

This guide has been reviewed against our global client base and classed as relevant to all regions

Enabled for all clients from version 12.200

This guide covers FAQs for the Reapit Analytics tracking functionality - click a link to skip to a question:

Why is information tracked by Reapit?

Information is tracked to provide an enhanced user experience and to provide information for future improvements of the Reapit product

The information received from analytics tracking is for use by Reapit only for product enhancement purposes only

What is being tracked by Reapit?

Searching

The following information is tracked when the search functionality is used:

Side bar panel parent - for example: using Universal Search, property, applicant, etc.
Search type - for example: phone, name, address, indeterminate
Time taken from clicking the search button to when all counts are displayed (where applicable)

Pages open/closed & functions used

Page/window opened - i.e. duration from when it was created to when it was usable
Page/window closed
Button clicks - including menu item clicks
When users log out

Apps/custom files/configuration used

Apps loaded via Reapit Foundations
DLLs within the Reapit platform
Workflow within the Reapit platform
Web requests - including images loaded and documents opened

Logs

Errors within the Reapit platform
Individual and batch accounts processes ran on the platform, including the type of process and time taken to complete
Housekeeping processes ran on the Reapit platform

No sensitive information will be tracked (i.e. names, addresses or phone numbers)

Content of documents opened will not be tracked
When opening documents, only the following will be tracked - URL accessed, time taken to retrieve document, size of document, response received from server when downloading

How do I know my data is being tracked?

When your data is being tracked, when logging onto Reapit:

A pop-up message is displayed bottom right of the main screen
The pop-up message explains the tracking functionality
The link beside the sentence that reads To find out more… links to this FAQ page
If you are happy to allow Reapit Analytics to track your system use:
- Click the link beside the final sentence that reads: To not see this message again…
- Reapit will track user activity but will no longer display the pop-up every time you log in
If you do not want Reapit Analytics to track your system use:
- Click the link beside the sentence that reads: …to opt out of this tracking…
- The Update My Details screen is displayed:
  - In the Tracking consent option at the bottom, click the drop-down menu and select Deny
  - A prompt will be displayed with further information and a request to confirm your decision (click Yes, where applicable), then click Save

When setting Tracking consent to Deny, tracking is no longer active and the pop-up message is no longer displayed when logging in

The Update My Details screen can be accessed at any time to opt out/in, see next section

Can I opt out of analytics tracking? (or opt back in?)

A user can opt out of Reapit Analytics at any time, not just via the pop-up message seen when logging on (as seen in the previous section)

When a pop-up message is not being displayed when logging on to Reapit - the method shown in this section shows whether tracking is currently on or off
The method shown in this section provides the ability to opt out (or opt back in) of Reapit Analytics tracking at any time

From main menu:

Click user name/office top right and click Edit My Details
Click drop down menu beside Tracking consent and select Deny, then click Save