This guide has been reviewed against our global client base and classed as relevant to all regions
If a tenancy is not able start or progress, it needs to be cancelled - as outlined below
Cancelling a tenancy is usually done when it is at the status of Arranging Tenancy - if a tenancy has already started, then the end of tenancy processes need to be completed, as outlined here
1. Change tenancy status to cancelled From tenancy:
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2. Confirm tenancy cancelled
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3. Tenancy cancelled reason Where configured, after cancelling a tenancy, you will be asked to:
|  Select the relevant Reason & add Comments   |
4. Tenancy cancelled The tenancy status is Tenancy Cancelled & the property status is to To Let - Available again  | |