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This guide has been reviewed against our global client base and classed as relevant to all regions

There may be occasions on the landlord statement where you need to reflect a credit note against tenant rent

For example, the landlord has offered a rent reduction or free rent period - raising the rent, then crediting, will allow the rent credit to appear on the landlord statement, allowing the landlord to refer back at a later date.

Another example is if a tenant has paid something directly that the landlord is liable for, and they are going to deduct this from their next rent - the credit could be raised, reducing their rent by that amount and this will be reflected on the landlord statement


1. Access credit note option on tenancy

From the tenancy, Accounts Functions panel:

  • Click Invoicing and select Credit Note

2. Enter the amount to credit

  • To Credit: enter the amount of rent to be credited

The rent must be outstanding 

3. Check management fees

The corresponding management fees will also be credited. This may not be applicable in all scenarios 

  • If you still wish to charge the full management fee on the original rent, un-tick the To Credit box


4. Enter the credit note details

  • Enter the Description

    This narrative will display on the landlord statement

  • Tick Show tenant credit note on landlord statement





5. Landlord statement

The credit will be displayed on the next landlord statement

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