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This guide has been reviewed against our global client base and classed as relevant to all regions

This page explains what to check if rent invoices are not being raised as expected

1. Review invoice schedule

From the tenancy where the rent invoice has not been raised:

  • Review the invoice schedule

    If the amount in the Rent column is greyed out, this is most likely due to the Role setting on the tenancy screen, see next step


2. Review role setting

From the tenancy:

  • On the Details tab, check the agent's Role setting is as required
    Each role is outlined below
  • Managed tenancy raises rent, letting and management fees

  • Rent collection will raise rent invoices, the narrative on the landlord statement will show as Rent collection fees

  • Collect first rent payment raises the first invoice of the tenancy only
    • If an invoice has already been raised - no more rent invoices will raise
    • If a letting fee is set, this will raise through the life of the tenancy

  • Collect rent up to date will raise rent invoices up to a user defined date only

  • Letting only will raise a letting fee to the landlord only

  • Introducing tenant

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