Processing Direct Debits (block management)

Owned by Fiona Wilson
Last updated: Jul 04, 2022
2 min read

This guide has been reviewed against our global client base and classed as relevant all regions

Where payments are to be made by Direct Debit, these are set up by unit and are processed within the Daily Accounts Processes menu

For information on how to setup Direct Debit payments, click here

1. Access option from main menu & select client account

From the main menu:

  • Click Block

  • Select Daily Accounts Processes

  • Click Process Direct Debits 

  • Select the appropriate client account from the list and click Accept

2. Process Direct Debit payments

Leaseholders who are due to be charged will be displayed

If you don’t need to charge any particular leaseholder, un-tick entries to remove them from the run

  • On opening, the Display mode is To process, meaning details are shown of all Direct Debits payments which are either pending creation, collection, resubmission or cancellation, as indicated in the Action column

  • Save file to allows you to choose where to save the Direct Debits file
    This must be set before processing

  • The Action column indicates what will be done for the selected payment(s) when Process is clicked

    • Where a Direct Debit payment can be taken, entries are displayed in the Action column as Collect

    • If the status is Pending Setup, the Action column will be displayed as Create - in this case, click Process to create the instruction to allow collection to begin

  • Click Process to create the Direct Debits file

3. Saved files

Direct debit files are automatically saved

  • In Display mode, select Report

  • Right-click over an entry for further options (shown right)

  • Double-click to open the file

  • Right-click over grid headings for other options, such as Export to Microsoft Excel Spreadsheet