Tenant - submit request to renew tenancy via MyAgency

This guide has been reviewed against our global client base and classed as relevant to all regions

A tenant can request to renew their tenancy via the MyAgency app by 6 or 12 months

When submitted, an email and a task is sent (via Reapit) to the tenancy Key Contact to action the request

To do this, the tenant needs to access their tenant view first - as outlined here:
Access tenant view on the MyAgency app

1. Access renew option

From tenant view:

2. Enter renewal request detail

From the Renew Tenancy screen:

3. Renewal task & email sent

From Reapit:

The tenancy Key Contact receives an email and a task
In the task, the tenancy details are pulled across including the length of the request & any added notes
The task can be updated and saved or, when relevant, Mark as Completed

For information on using tasks & messages, click here:
Using tasks & messages

Knowledge Base