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This guide has been reviewed against our global client base and classed as relevant to all regions

If you have imported your bank statement and have a receipt that you cannot allocate, you can mark the receipt as unknown so that you can investigate this and allocate at a later date

This page explains how to mark the receipt as unknown and how to allocate once you've identified where the money belongs

1. Import your bank statement file

From Import Receipts from Bank Statement:

  • Highlight the unknown receipt

  • Select Unknown (bottom of screen) 
    This marks the entry as Unknown Tenancy 

  • Click Post


2. Reconcile the unknown amount

  • Open the Bank Reconciliation screen and reconcile the unknown amount


3. Unknown amount in Import Receipts from Bank Statement

The unknown amount will stay within the Import Receipts from Bank Statement and can stay here - either until the funds are ready to be allocated to a tenancy or reversed


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