Chase individual arrears items (rather than bulk)

This guide has been reviewed against our global client base and classed as relevant to all regions

From AgencyCloud 12.144, the chase arrears screen allows individual arrears items to be chased

Previously, the only option was to chase arrears in bulk

From the main menu:

Click Lettings/Rentals and select Chase Arrears
Use the All Arrears option to filter the screen, as required
Select relevant arrears in the main panel
In the panel at the bottom, right-click the individual arrears item to chase and select Print
As usual, select the method for chasing the arrears, then click Proceed

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