No data needed when carrying out manual override ID check

Owned by Fiona Hardy, created
Last updated: Oct 25, 2023
2 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

When carrying out a manual override on an ID check, it can be carried out without entering any required ID data in the Primary and/or Secondary ID field - this allows a user with the appropriate permissions to log a manual ID check without entering any supporting data

Being able to manually override an ID check is a configuration option - for more information, click here: ID check override option - configuration option

From a contact record:

  • Click Identity Check to access the ID Check screen

  • Click the link beside ID Check and choose Identity Check Override

The ID check can be saved without entering any further detail:

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