Cancelling a tenancy

Owned by Fiona Wilson, created
Last updated: Feb 03, 2023
2 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

If a tenancy is not able start or progress, it needs to be cancelled - as outlined below

Cancelling a tenancy is usually done when it is at the status of Arranging Tenancy - if a tenancy has already started, then the end of tenancy processes need to be completed, as outlined here:

1. Change tenancy status to cancelled

From tenancy:

  • Click tenancy Status menu and select Tenancy cancelled

2. Confirm tenancy cancelled

  • Click Yes

3. Tenancy cancelled reason

Where configured, after cancelling a tenancy, you will be asked to:

  • Enter the Reason and add Comments, if required

  • Click OK

Examples

4. Tenancy cancelled

The tenancy status is Tenancy Cancelled & the property status is to To Let - Available again