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No data needed when carrying out manual override ID check

No data needed when carrying out manual override ID check

This guide has been reviewed against our global client base and classed as relevant to all regions

When carrying out a manual override on an ID check, it can be carried out without entering any required ID data in the Primary and/or Secondary ID field - this allows a user with the appropriate permissions to log a manual ID check without entering any supporting data

Being able to manually override an ID check is a configuration option - for more information, click here: ID check override option - configuration option

From a contact record:

  • Click Identity Check to access the ID Check screen

  • Click the link beside ID Check and choose Identity Check Override

The ID check can be saved without entering any further detail:

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Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

 

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