Using the tenant view on the MyAgency app
- Fiona Hardy
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When a tenant of one of your landlord’s properties has downloaded the MyAgency app they get access to the features/functions outlined in this section
This section contains guides on how to:
Access tenant view on the MyAgency app
Instructions on how a tenant accesses the tenant view within the MyAgency app
Tenant - submit request to renew tenancy via MyAgency
A tenant can request to renew their tenancy via the MyAgency app - when submitted, an email and a task is sent (via Reapit) to the tenancy Key Contact
Tenant - submit request to book a move out via MyAgency
A tenant can submit a request to book a move out via the MyAgency app - when submitted, an email is sent to the tenancy Key Contact to action the request
Tenant - view & report fault/issue via MyAgency app (add works order)
A tenant can see details of current faults/issues and report new issues via the MyAgency app - when submitted, an email and a task is sent (in Reapit) to the property Key Contact and a works order is created on the Reapit property record
Access tenant transactions via MyAgency
A tenant can access details of transactions for their tenancy via the MyAgency app - the transactions list can be filtered by date and/or type and the listed transactions can also be downloaded to a PDF file
Use the tenant to-do list on MyAgency
The MyAgency app provides the ability for a tenant to add to & manage their own to-do list
Access appointment details via the MyAgency app (tenant)
The MyAgency app can be used by the tenant to access details of viewing/open house & property inspection appointments for their tenancy
Use the MyAgency app to submit meter readings (tenant)
A tenant can submit meter readings via the MyAgency app - after submitting, the reading is updated in Reapit
Use MyAgency to upload documents & access previously uploaded documents (tenant)
A tenant can use the MyAgency app to upload documents relating to their tenancy - the app can also be used by the tenant to view documents uploaded to their tenancy via Reapit
Access Pre-Tenancy & Post-Tenancy check progress via MyAgency (tenant)
A tenant can use the MyAgency app to view the progress/status of their Pre-Tenancy or Post-Tenancy Checks