Hold rental payments on account until period is fully paid

This guide has been reviewed against our global client base and classed as relevant to all regions

If a landlord wishes to only receive payment when a rental period has been paid in full, this can be configured for each individual landlord

When enabled, partial rent payments will be excluded from the landlord payment
If disabled, rent payments will be released as and when funds are cleared

By default, the feature will be disabled for all landlords, allowing you to customise each landlord's payment preference

If it is the company's preference to only pay landlords when rent has been paid in full, this can be configured so this feature is enabled by default for all new landlords

1. Hold rental payments setting 

From the landlord record:

  • In the Financial panel, click the edit (pencil) icon

From the Landlord Financial Details screen:

  • In the Accounts Details panel, tick Hold rental payments on account until period is fully paid 

2. Landlord Payments screen

Any partially paid rent will now be excluded from the landlord payments and will be unticked by default

If there is a fully paid rent period, this will be released and any part paid periods unticked and excluded from the payment

 

3. Landlord Payment Run

Landlords with partially paid rent will be unticked by default

To view these landlords:

  • Tick Show non-payments
    A warning will be displayed in the Notes column and the Pay to Lld will be zero

  • To push the partial rent payment through, double-click to open the individual landlord payment, and create the payment manually

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