Hot topics - recent 'How Do I?' queries to Reapit Support
This page pulls together the most recent / popular ‘how do I?’ queries received by the Reapit Support teams, along with advice on how to solve or fix each query
The latest queries are listed below - click the title to view the query & its related answer
If you’re new to using the system, or just want the basics, you might find this page useful:
https://reapit.atlassian.net/wiki/spaces/RW/pages/903512137
- 1 General/sales/lettings
- 1.1 I need to store information on the smoke and carbon monoxide alarms in my lettings properties and get reminders on when they need servicing/replacing. Where can I do this on Reapit?
- 1.2 Am I able to install Reapit on my laptop/PC?
- 1.3 Am I able to get access to configuration and maintain user accounts?
- 1.4 When I use Reapit, my laptop runs slowly and sometimes freezes/crashes - how can I get this fixed?
- 1.5 If a landlord is currently a joint landlord on a property but now needs to be the sole landlord on a new property, how do I set this up?
- 1.6 I’m missing important items in Activity Feed streams because there are too many other items showing - is there a way I can remove some entries?
- 1.7 A match on a 2-bedroom semi-detached house is giving me applicants are looking for 2-bedroom flats - what do I need to change to make matching work better?
- 2 Power Reports
- 3 Accounts specific
- 3.1 Can I change a landlord’s client account?
- 3.2 How can I make sure that any bank details added to the system are correct/valid?
- 3.3 How do I run a report on landlord or tenant debt?
- 3.4 How can I set it up so joint landlords are paid to individual bank accounts?
- 3.5 How do I run a report on supplier debts?
- 3.6 A landlord statement has failed to send in the Landlord Statement Run - how do I locate the issue and fix it?
- 3.7 How do I find a receipt/payment made?
- 3.8 We use a separate deposit account - how do I raise a tenant deposit?
General/sales/lettings
I need to store information on the smoke and carbon monoxide alarms in my lettings properties and get reminders on when they need servicing/replacing. Where can I do this on Reapit?A configuration option is available which allows smoke alarm and carbon monoxide alarm details to be stored on a lettings property, click here for more information: https://reapit.atlassian.net/wiki/spaces/RW/pages/1967030332 |
Am I able to install Reapit on my laptop/PC? |
Am I able to get access to configuration and maintain user accounts? |
When I use Reapit, my laptop runs slowly and sometimes freezes/crashes - how can I get this fixed? |
If a landlord is currently a joint landlord on a property but now needs to be the sole landlord on a new property, how do I set this up? |
I’m missing important items in Activity Feed streams because there are too many other items showing - is there a way I can remove some entries? |
A match on a 2-bedroom semi-detached house is giving me applicants are looking for 2-bedroom flats - what do I need to change to make matching work better? |
Power Reports
Lettings properties with expired or expiring certificatesExpired or expiring certificates can be discovered via the Property Management panel or by running a Power Report - click here for information on how to do this: https://reapit.atlassian.net/wiki/spaces/RW/pages/1811939341 | ||
Lettings properties with specific certificate type | 
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Anniversary report | 
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Managed tenancy report | 
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Properties with EPC (UK specific) | 
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Current vendor/landlord with no ID | 
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Accounts specific
Can I change a landlord’s client account? |
How can I make sure that any bank details added to the system are correct/valid? |
How do I run a report on landlord or tenant debt? |
How can I set it up so joint landlords are paid to individual bank accounts? |
How do I run a report on supplier debts? |
A landlord statement has failed to send in the Landlord Statement Run - how do I locate the issue and fix it? |
How do I find a receipt/payment made? |
We use a separate deposit account - how do I raise a tenant deposit? |