Receipt a supplier payment to pay a credited/refunded works order

Owned by Nicky Minnock
Last updated: Mar 06, 2023 by Fiona Wilson
2 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

This page explains how to receipt funds received from a supplier that are to refund a supplier invoice that was previously paid, but has since been credited

The refund was not recovered from future payments and an unallocated credit note will be against the supplier transactions screen pending receipt

Once this credit note is paid, the money can be released to the landlord/tenant

1. Import the bank statement file and select supplier

From Import Receipts from Bank Statement screen:

  • Click Import Statement and import the bank statement file

  • Select the receipt and, in the Tenancy column, click icon beside Select Company

  • The Search companies screen is displayed - search for the company record to receipt the refund to and double-click when found
    The company name will be shown in the Tenancy column

  • Click Post to reconcile

The receipt will need to reconciled in Bank Reconciliation 

2. Allocate the refund to the credit

Open the company/supplier record:

  • Right-click Payments and select Supplier Receipt
    The system will prompt to allocate the refund, click Yes

  • The Supplier Receipts screen is displayed - click Create Postings 
    This will offset the supplier refund against the credit raised to complete the process