Transfer disputed funds to deposit scheme via tenant refund screen - configuration option

Owned by Fiona Wilson, created
Last updated: Jun 08, 2022
3 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

A configuration option is available which allows disputed funds managed via a deposit protection scheme to be identified as part of the deposit release process from within the tenant deposit refund screen

To enable this configuration option, click here to contact Reapit Support

When configured, this feature is available for tenancies that have a deposit protection scheme set up and a cleared deposit balance

1. Access Tenant Refunds screen

From tenancy:

  • Beside Deposit, click Manage

 

From Tenancy Deposit Details:

  • Click Refund Deposit

    The Tenant Refunds screen is displayed

 

2. Post charge for disputed funds

From Tenant Refunds:

  • Click Post a charge for disputed funds

  • Enter the amount of held deposit to transfer & click Accept

    The maximum amount that can be transferred will be displayed, this can be changed (to a lesser amount), where required, as shown below

  • A confirmation message is displayed, click Yes

  • The amount shown in Tenant Refunds is updated accordingly

3. Deposit Held & Disputed Funds shown on deposit details

From Tenancy Deposit Details:

  • Deposit Held & Refunds sections are updated accordingly

4. Transferring a deposit out

The maximum deposit amount that can be transferred out will reflect the amount of deposit now held