Custom/automated rule-based tenant arrears notifications - configuration option

Owned by Fiona Wilson
Last updated: Dec 13, 2023
2 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

Configurable option for Enterprise customers
This configuration requires set-up by the Client Accounts support team - click here to raise a ticket

A configuration option is available to allow rule-based tenant arrears notifications to be set up which allow pre-set plans to run that depend on the current length of arrears

Configuration options include:

  • sending a notification to the landlord or tenant

    • notification can take the form of a text, an email or a letter

  • option to copy guarantor into rule-based notification emails being sent to a tenant

  • use of preset templates which can differ for each notification set up 

  • different set up for each office

  • option to exclude tenancies which have finished

Using rule-based arrears notifications

From the main menu: 

  • Click Lettings and select Chase Arrears

  • Tick the arrears to include

  • Click Send rule-based notifications (bottom right)

Prompts will be shown on screen, dependent on the notification plans in place