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Initiate deposit/bond release - configuration option

Initiate deposit/bond release - configuration option

This guide has been reviewed against our global client base and classed as relevant to all regions

Available from version 12.134

Configurable option for Enterprise customers
To request this option to be enabled on your system, click here to contact Reapit Support

A custom report can also be set up via tenancy power reports to return a list of tenancies where the deposit/bond release has been initiated (click the link above to request this)

A configuration option is available which allows specific users to be given the ability to authorise a deposit release while not being permitted to process and post the transactions

This is useful where a property manager is permitted to authorise the deposit release - they can then pass this to the client accounts team to post the transactions and complete the process

1. Access refund deposit option

From the tenancy:

  • Beside the Deposit (bottom of screen), click Manage

    Tenancy - manage deposits link.png

  • At the bottom of the screen, click Refund Deposit

    Deposit screen - bottom.png

2. Property Manager initiates deposit/bond release

The Tenant Refunds screen is displayed showing all items which could be refunded

  • Ensure the item(s) to be refunded are ticked and the amount shown is correct

  • Tick Initiate deposit release (bottom right) and click Save

    • The Property Manager has a Save option in this screen
      (as opposed to Post, which is seen by a client accounts user - see step 5)

Initiate deposit release - tick box.png

The option to Create a charge for damages (top right) can also be used by the Property Manager - once added, before they are approved by the accounts team, they can be removed by right-clicking over the charge and selecting Remove

3. Deposits screen

On deposits screen:

  • A note is added beside Refund Deposit

    Deposit release initiated.png

4. Activity Feed entry

  • A note is automatically added to the Activity Feed on the tenancy

    Deposit release initiated in activity feed.png

5. Client accounts team authorise & process the deposit release

The Tenant Refunds screen is accessed by the client accounts team

  • Ensure the items checked are correct (un-tick any unauthorised items before posting) and click Post

Once posted, when the Property Manager views the Tenant Refunds screen again, the posted items will be removed from view

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